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We request
that GB be made aware of any return situation as soon as possible so that
the appropriate arrangements can be made.
There are four primary
reasons for product returns:
1)
Shipping Damage: Product was damaged in
transit.
2)
Exchanges: Product ordered was the wrong size,
voltage, etc.
3)
Returns: Customer ordered, but no longer needs the product.
4)
Warranty: Product failed after being received in good
condition.
If GB replaces product
for any reason, the product being replaced must be returned to GB for
credit, regardless of condition.
1) SHIPPING DAMAGE / LOSS
IN TRANSIT:
GB ships product FOB
Destination, pays freight, and is responsible for the product and filing
freight claims until the product is received in good condition by the
customer.
IMPORTANT:
·
Never sign for a shipment that shows any shows signs of damage
without detailing the damage on the carrier’s original shipping document
prior to signing *.
·
Severely damaged items should always be rejected.
·
Notify GB of damage or shortage before the driver leaves.
·
Product that is simply refused but not damaged constitutes a return (see
“Returns”).
·
The product count must match the shipping documents, and any
shortage must be detailed on the carrier’s documents.
·
Rules governing the filing of claims are founded in law and must be
followed strictly. Claims are also governed by government regulations,
whether intrastate or interstate commerce is involved.
Damage in Transit
Description:
Damage has occurred to the shipment while it was in the possession
of the freight carrier. Damage to packaging and cartons are usually readily
apparent.
Procedure:
Notify GB immediately. If the shipment is received, any damage must
be noted in detail on the freight bill at time of delivery. GB will contact
the carrier to begin the claim process. GB will either repair or replace
the product (after discussing the options with the customer). If a damaged item
rejected, it will be returned to the factory and a new item will be shipped
as soon as possible at GB’s expense.
Loss in Transit
Description:
If GB has shipped product to the customer and it has not been
delivered, or a part of the order is missing, and the carrier is unable to
locate the shipment, then the shipment may be lost.
Procedure:
The customer is to notify GB when they have not received a shipment
within a "reasonable" waiting period after GB had made a
shipment. After confirming the GB shipment date and verifying that the
carrier is unable locate the shipment, GB will begin the claim process and
ship replacement product at GB’s expense.
Concealed Damage
Description:
Merchandise is delivered in apparently good condition and the
carrier's bill of lading is signed with no mention of damage. Damage is
discovered only after the container is opened within a
"reasonable" period of time.
Procedure:
Upon signing for the product, the customer legally releases the
carrier and GB from any responsibility for damage, unless it is noted on
the carriers shipping documents (including the carrier’s copy *). Customer must notify GB
immediately of the damage. GB will in turn notify the carrier that a
"concealed damage" claim is pending and an inspection is needed.
All containers and contents must be kept in a safe place for inspection by
the carrier. The carrier will supply an inspection report to accompany the
freight claim processed by GB. GB will make every effort to have the product
repaired or replaced at the carrier’s expense, or GB‘s, depending on the
circumstances. However, GB and the carrier are under no obligation to do so
at no charge.
Types of damage and
procedure:
Batteries:
Shorted cables on a
battery – Reject
Shorted battery
connections – Reject
Pinched or nicked
insulation on cables – GB will replace part on-site
Spilled batteries –
Reject
Punctured batteries –
Reject
Cracked or missing
plastic insulator – GB will replace part on-site
Cracked / broken plug –
GB will replace part on-site
Cosmetic damage,
scratches – Call GB (indicates a spill may have occurred)
Other – Call GB
Chargers:
Pinched / damaged cables
– GB will replace part on-site
Bent charger panel –
Reject, or GB will replace part
on-site
More than (1) bent
charger panel - Reject
Dislodged transformer –
Reject
Cosmetic damage
(scratches, pinched cables, etc) – Call GB
Other – Call GB
If an item is free of
shipping damage and a problem arises later, we will repair or replace the
item under warranty >GB
Battery Warranty.
* Noting damage on only the
customer copy of the shipping document, or doing so after the carrier leaves the premises, is not an enforceable or effective way to resolve a damaged freight
issue.
2) EXCHANGES:
All exchanges must be pre-paid. In the event that the product is
not in the same condition as you received it, you may be subject to a
minimum 15% restocking fee, repair charge or disqualification. Shipping and
handling charges are non-refundable.
Exchange or return items must be in unused, resalable
condition. Resalable Condition means that the product(s):
1) Are returned in original packing, complete with blank warranty
cards, owner’s manual, etc.
2) Show no sign of wear, use, or abuse.
3) Have not been changed or modified in any way.
Please call our Customer Service department at 877-4GB-Battery
for an RA number and instructions before returning any items. Customer
Service is open 24 hours a day, 7 days a week. No returns past 30 days.
Special Orders are not covered by this return policy.
The following items are not automatically covered by this
return policy, without an RA number, and then are subject to inspection
prior to credit:
Charger parts orders, such as fuses, line contactors,
resistors, capacitors, diodes, transformers, control cards, ammeters, etc.,
or Special Orders.
Battery parts orders, such as loose cells, watering systems and
accessories,
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